Remote support service is a quick, easy and secure way to get one of our gradeAtechs.com to solve your PC issues when they occur. Here's how it works:
Contact us at 1-866-547-2332 and request remote support.
A representative will then issue you an agent number.
Select the agent number from the drop down list below, and run the application.
Our team member will then securely log onto your computer with you on the line and solve the problem.
gradeAtechs.com prides itself on providing you with the best services at affordable prices. We can handle any size job!
Please select your agent number from the list below.
All you need for remote support is:
A highspeed Internet connection
Your operating system must be Windows 98 or newer
gradeAtechs.com prides itself on providing you with the best services at affordable prices. We can handle any size job!
Question 1
Question:
Is this like phone support where I do all the work?
Answer:
Not at all. Our software allows our team to take control of your keyboard and mouse while you're on the phone so they can quickly diagnose and fix the problem.
Question 2
Question:
What are the advantages and disadvantages of having remote support service instead of regular on-site service call?
Answer:
The top advantages are:
Faster Service Response: Because there is no driving involved the service response becomes much faster.
Lower cost to you: The savings in travel costs gets passed along to you.
Question 3
Question:
What happens if you can't fix a particular problem remotely?
Answer:
We will send the next available tech to your home who will then credit you for a portion of the remote call.
Question 4
Question:
Is this really secure?
Answer:
Yes. Using our grade A remote tool, you have full control of allowing only our techs access to your computer and once you disconnect us we can no longer have access. Our grade A remote tool also encrypts the connection with a 128-bit encryption during the whole session.
Question 5
Question:
Do you guarantee this service?
Answer:
Yes. If the same problem occurs and you call in within our seven day warranty period we will resolve the issue at no extra cost.
