Our Process: Step 3 - Management
| Computer Service Plans |
Desktops |
Servers |
| Standard |
Enhanced |
GradeA |
Standard |
Enhanced |
GradeA |
| Services |
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| Support Services |
| Helpdesk services - phone and email |
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| Purchasing advice and preferred product pricing |
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| Reduced hourly rate for projects |
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| Secure remote PC support |
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| Antivirus and antispyware software |
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| On-site support |
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| Emergency/ after hours support |
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| Maintenance Services |
| Software and hardware inventory tracking |
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| Error and alert monitoring |
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| Microsoft patch management |
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| Software installation services |
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| Software application blocking |
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| Website blocking |
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| Domain Services |
| Active directory and user management |
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| Exchange Management |
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Office Service Plans |
| Office IT Management |
| Network policy creation/ enforcement |
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| Password policy creation/ management |
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| ISP management |
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| Firewall and VPN management |
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| 3rd party software and hardware vendor management |
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| Disaster recovery plan and testing |
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| Website management and hosting |
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| IT Project planning and research |
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| Hardware warranty and software license management |
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